How to Fix AirPods that Keep Disconnecting

If you’re experiencing issues with your AirPods constantly disconnecting, it can be frustrating and disruptive to your listening experience. This troubleshooting guide will help you identify the root cause of the problem and provide solutions to fix it.

By following these steps, you can ensure that your AirPods stay connected and deliver a seamless audio experience.

Key Takeaways

• Check Bluetooth settings to ensure proper connectivity.
• Inspect AirPods hardware for any physical damage or issues.
• Test your AirPods with different devices to isolate the problem.
• Reset AirPods to factory settings to troubleshoot software issues.
• Contact Apple Support or consider replacing the AirPods battery for advanced solutions.

Identifying the Root Cause

Checking Bluetooth Settings

When your AirPods keep disconnecting, the first thing to check is your Bluetooth settings. Ensure that Bluetooth is turned on and that your AirPods are selected as the audio device. Sometimes, the issue can be as simple as being too far from your device or having obstacles that interfere with the Bluetooth signal.

Make sure that your AirPods are within the recommended range of your device, which is typically around 30 feet (10 meters) without obstructions. Walls, furniture, and other electronic devices can affect the Bluetooth connection.

Interference from other wireless devices can also cause disconnections. To minimize this, try turning off other Bluetooth devices in the area or move away from areas with high wireless traffic.

If you’ve checked the Bluetooth settings and range, and the problem persists, consider the following steps to further diagnose the issue:

• Turn off and then turn back on the Bluetooth on your device.
• Forget the AirPods in your Bluetooth settings and then pair them again.
• Check for any software updates for your device, as these can include improvements to Bluetooth connectivity.

Examining AirPods Hardware

When your AirPods keep disconnecting, it’s crucial to inspect the hardware for any signs of damage or wear. Check for any visible defects, such as cracks or dents on the AirPods or the charging case. These physical issues can affect the AirPods’ ability to maintain a stable connection.

Debris or earwax buildup on the AirPods can also interfere with their functionality. Ensure that the AirPods and the charging case are clean. Use a soft, dry, lint-free cloth to gently wipe the exterior surfaces. Avoid using liquids or abrasive materials that could cause further damage.

• Inspect the charging ports for any blockages or damage.
• Confirm that the AirPods fit securely in the charging case.
• Check if the charging case lid closes firmly without obstruction.

If you’ve ruled out external damage and cleanliness issues, the problem might be internal and require professional assessment.

Testing with Different Devices

When your AirPods keep disconnecting, it’s crucial to determine if the issue is isolated to a single device. Testing your AirPods with different devices can help pinpoint whether the problem is with the AirPods themselves or the original device’s Bluetooth connection.

To start, pair your AirPods with another iPhone, iPad, or even a non-Apple device. Observe if the disconnections persist. Here’s a simple checklist to guide you through the process:

• Pair your AirPods with a second Apple device.
• Test the connection with a non-Apple device, such as an Android phone or a PC.
• Note the frequency and circumstances of disconnections on each device.

If the AirPods work flawlessly on other devices, the issue may lie within the Bluetooth settings or hardware of the original device. Conversely, if disconnections occur across multiple devices, this suggests a problem with the AirPods themselves.

It’s important to ensure that your AirPods are within the standard Bluetooth range (approximately 10 meters or 33 feet) from the connected device during testing to eliminate range issues as a potential cause.

Troubleshooting Steps

Resetting AirPods

If your AirPods keep disconnecting, resetting them can often resolve the issue. This process returns the AirPods to their factory settings, potentially eliminating any errors causing the disconnections. To reset your AirPods, follow these steps:

1. Place both AirPods in the charging case and close the lid.
2. Wait for about 30 seconds, then open the lid.
3. On your iOS device, go to Settings > Bluetooth and tap the ‘i’ icon next to your AirPods.
4. Tap ‘Forget This Device’ and confirm your decision.
5. With the lid open, press and hold the setup button on the back of the case for about 15 seconds until the status light flashes amber, then white.
6. Reconnect your AirPods by placing them close to your device and following the on-screen instructions.

After resetting, test the AirPods to see if the disconnection issues persist. If they do, you may need to investigate further into hardware issues or consider updating the firmware.

Updating Firmware

Keeping your AirPods’ firmware up to date is crucial for ensuring optimal performance and connectivity. Firmware updates often contain fixes for common issues, including those that may cause disconnections. To update your AirPods’ firmware, follow these steps:

1. Ensure your AirPods are connected to your iOS device.
2. Place the AirPods in their case with the lid open.
3. Connect the case to a power source.
4. Keep the iOS device near the AirPods to allow the update to transfer.

Remember, your AirPods will update automatically when the above conditions are met. There is no manual update option within the AirPods settings.

If your AirPods are still disconnecting after the firmware update, it may be necessary to look into further troubleshooting methods or consider the possibility of hardware issues.

Resetting Network Settings

If your AirPods continue to disconnect after trying previous troubleshooting steps, resetting the network settings on your device may resolve the issue. This process will revert all network settings back to factory defaults, including Wi-Fi networks, passwords, VPN, and APN settings.

To reset network settings, follow these steps:

1. Go to the Settings app on your device.
2. Tap on ‘General’ or ‘System’.
3. Scroll down and select ‘Reset’.
4. Choose ‘Reset Network Settings’ and confirm your selection.

Remember, this action will erase all current network settings, so you will need to reconnect to Wi-Fi networks and reconfigure VPN settings afterward.

After resetting the network settings, reconnect your AirPods and check if the disconnection issues have been resolved. If the problem persists, it may be time to explore advanced solutions or seek professional assistance.

Advanced Solutions

Contacting Apple Support

If you’ve tried all the troubleshooting steps and your AirPods still keep disconnecting, it may be time to contact Apple Support. Apple’s customer service can provide additional guidance and, if necessary, arrange for a repair or replacement. Before reaching out, ensure you have your AirPods’ serial number and purchase information at hand.

Apple Support can be reached via phone, chat, or email. Choose the method that is most convenient for you:

• Phone: Call the support number specific to your country.
• Chat: Use the Apple Support app or website to chat with a representative.
• Email: Fill out the support form on the Apple website to receive assistance via email.

Remember, if your AirPods are still under warranty, you may be eligible for free support or replacement. It’s important to check your warranty status before contacting support to understand your options.

When you get in touch with Apple Support, be prepared to describe the issue in detail. This will help the support team diagnose the problem more effectively and provide a suitable solution. Keep in mind that if a hardware issue is identified, you might need to visit an Apple Store or an authorized service provider.

Replacing AirPods Battery

If your AirPods are out of warranty and you’ve exhausted all other troubleshooting steps, replacing the battery might be the next viable option. Battery degradation is a common issue that affects all rechargeable batteries over time, leading to reduced performance and frequent disconnections.

Battery replacement for AirPods is not a straightforward DIY task due to their compact and sealed design. It is recommended to seek professional assistance or visit an Apple Store for this service. Here’s what you can expect in terms of cost and service options:

• Apple Authorized Service Provider: Standard service fees apply.
• Out-of-warranty service: Higher fees, varies by model.
• AppleCare+: Reduced fee or covered under the plan.

Remember, attempting to replace the battery on your own could void any remaining warranty and potentially damage your AirPods.

Before deciding on a battery replacement, consider the age of your AirPods and whether investing in a new pair might be more cost-effective in the long run. Weighing the cost against the benefits of a fresh battery can help you make an informed decision.

Conclusion

In conclusion, troubleshooting AirPods that keep disconnecting can be a frustrating experience. However, by following the steps outlined in this guide, you can effectively diagnose and resolve the issue.

Remember to check for software updates, reset your AirPods, and ensure proper connectivity settings. If the problem persists, consider contacting Apple Support for further assistance. With patience and persistence, you can enjoy uninterrupted music and calls with your AirPods once again.

Frequently Asked Questions

Why do my AirPods keep disconnecting?

AirPods may disconnect due to interference, low battery, or software issues.

How can I prevent AirPods from disconnecting?

Ensure your AirPods are charged, keep them within range, and update firmware regularly.

What should I do if my AirPods keep disconnecting during calls?

Check your Bluetooth connection, reset AirPods, and update device software.

Can resetting AirPods fix the disconnecting issue?

Yes, resetting AirPods can help resolve connectivity issues and restore them to default settings.

How do I update the firmware of my AirPods?

Connect your AirPods to a power source and ensure they are connected to your device to receive firmware updates.

When should I consider replacing the battery of my AirPods?

If your AirPods battery life significantly decreases and causes frequent disconnections, it may be time to replace the battery.